customer service skills examples for resume

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Resumes That Knock Em Dead

Author : Martin John Yate
ISBN : 1580627943
Genre : Business & Economics
File Size : 78. 58 MB
Format : PDF, Kindle
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Offers advice on preparing effective resumes, includes real-life examples, and provides instruction on creating an electronic resume.

The Damn Good Resume Guide

Author : Yana Parker
ISBN : 1580084443
Genre : Business & Economics
File Size : 71. 30 MB
Format : PDF, ePub
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Yana Parker has helped hundreds of thousands of job seekers write and refine their resumes to damn near perfection. Her resume guides have been praised for their user-friendly style and savvy advice and, rightly so, have become staples in libraries, career centers, and employment offices nationwide. Now, in this fully revised and updated edition of the best-seller, you can quickly garner resume-writing wisdom by following 10 easy steps to a damn good resume. Also included are completely new sections on formatting resumes and submitting resumes over the Internet. Here is a resume guide you can count on to help you get that resume done fast and get it done right.

Be Your Customer S Hero

Author : Adam Toporek
ISBN : 9780814449066
Genre : Business & Economics
File Size : 33. 22 MB
Format : PDF, Kindle
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On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: * Achieve the mindset required for Hero-Class(TM) service * Understand the customer's expectations-and exceed them * Develop powerful communication skills * Avoid the seven triggers guaranteed to set customers off * Handle difficult and even irrational customers with ease * Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.

R Sum Magic

Author : Susan Britton Whitcomb
ISBN : 1563705222
Genre : Raesumaes (Employment)
File Size : 58. 41 MB
Format : PDF, Kindle
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Features a survey of what employers think are highly desirable characteristics in a resume.

Modernize Your Resume

Author : Wendy Enelow
ISBN : 0996680306
Genre : Business & Economics
File Size : 85. 13 MB
Format : PDF, ePub, Docs
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Based on todays real-world job search trends, Modernize Your Resume shows you how to craft a winning resume to meet the complexities of todays highly competitive and technologically driven employment market. The entire job search process is evolving at a remarkably rapid pace, and your resume is at the foundation of it all. In this book, youll learn to: * Write tight, lean, clean, and laser-focused content to keep your reader engaged. Focus on information that is relevant and integrate keywords that are vital to being found online. * Create a distinctive design to make your resume stand out and capture attention. Getting noticed is step #1, so make that happen and youre on your way. * Understand how to use todays modern resume for both person-to-person job search as well as electronic, digital, and mobile search technologies. * The 80+ resume samples demonstrate these strategies in action for real-life job seekers whove excelled in their search campaigns. The samples showcase the resume writing work of Enelow, Kursmark, and many of their colleagues who are also well respected for their expertise in resume strategy, writing, format, and design. Clear guidelines and easy-to-follow examples give you practical know-how for building your own powerful resume that will serve all of your job search needs. Youll learn what works, why it works, and how you can make it work for you. The resume book weve all been waiting for from resume industry leaders Wendy Enelow and Louise Kursmark. Rich Feller, Past President, National Career Development Association

Resumes For Dummies

Author : Joyce Lain Kennedy
ISBN : 9781118024362
Genre : Business & Economics
File Size : 38. 91 MB
Format : PDF, Mobi
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Customer Service Training 101

Author : Renee EVENSON
ISBN : 9780814438923
Genre : Business & Economics
File Size : 42. 56 MB
Format : PDF
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Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions Speak and write effectively Listen attentively Identify needs Develop trust, establish rapport, and make customers feel valued Connect with people in person, on the phone, or via email or social media Confidently handle customer complaints And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Winning Resumes

Author : Robin Ryan
ISBN : 0471263656
Genre : Business & Economics
File Size : 74. 84 MB
Format : PDF, ePub, Mobi
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A new and improved edition of the ultimate resume guide A career coach and syndicated columnist shows how to use her powerful Goldmining technique to create the most effective resume possible. This remarkable technique is a seven-step process that brings out all of the candidate's most marketable skills and accomplishments. This new edition is updated to offer even better career advice from one of the foremost authorities on job search and hiring practices, including all the newest information on the best ways job hunters can use the Internet to their advantage. Includes a list of dozens of mistakes to avoid and ways to make the resume stand out as much as possible. Also featured are tips from human resources personnel and hiring managers on key mistakes applicants make on their resumes.

The Candy Maker Resume

Author : Dirk Spencer
ISBN : 0692652698
Genre :
File Size : 29. 86 MB
Format : PDF
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The Candy Maker Resume reveals resume writing hacks per the Resume Psychology series. The Candy Maker Resume is the essential how-to for creating consistent resume content. Its purpose is to teach people how to hack their resume content consistently so it scores well with the technology and engages the human reader. The Candy Maker Resume reviews the resume of our new friend and professional candy-maker Sara Elf. We transform her 3-word resume from a vague document to one where her expertise is self-evident.These techniques will not only help Sara's resume, but they will help you as well. Inside The Candy Maker Resume we learn more about:* Expand the work-vocabulary to expand your content* How detail is the key to demonstrating scale* How to repeat content in multiple contexts* Make compound statements more readable* How common-behaviors stops disqualifying questions

The Hard Truth About Soft Skills

Author : Peggy Klaus
ISBN : 9780061843549
Genre : Business & Economics
File Size : 28. 87 MB
Format : PDF
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What's the hard truth? Soft skills get little respect but will make or break your career. Master your soft skills and really get ahead at work! Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren't getting where they want to go. It's rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In The Hard Truth About Soft Skills Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum. She shows how to: manage your workload handle the critics develop and promote your personal brand navigate office politics lead the troops and much more! Klaus reveals why soft skills are often ignored, while bringing their importance to life in her trademark style—straightforward, humorous, and motivating. Perfect for readers at all professional stages—from those who are just starting out to seasoned executives—this book is essential reading for anyone who wants to take his or her career to the next level.

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