customer service skills resume examples

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The Damn Good Resume Guide

Author : Yana Parker
ISBN : 1580084443
Genre : Business & Economics
File Size : 68. 30 MB
Format : PDF, ePub, Docs
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Yana Parker has helped hundreds of thousands of job seekers write and refine their resumes to damn near perfection. Her resume guides have been praised for their user-friendly style and savvy advice and, rightly so, have become staples in libraries, career centers, and employment offices nationwide. Now, in this fully revised and updated edition of the best-seller, you can quickly garner resume-writing wisdom by following 10 easy steps to a damn good resume. Also included are completely new sections on formatting resumes and submitting resumes over the Internet. Here is a resume guide you can count on to help you get that resume done fast and get it done right.

Resumes That Knock Em Dead

Author : Martin John Yate
ISBN : 1580627943
Genre : Business & Economics
File Size : 48. 66 MB
Format : PDF, Kindle
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Offers advice on preparing effective resumes, includes real-life examples, and provides instruction on creating an electronic resume.

Resumes For Women

Author : Eva Shaw
ISBN : 0671898884
Genre : Business & Economics
File Size : 28. 54 MB
Format : PDF, Docs
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Provides sample resumes for women in a wide range of fields, demonstrates job search techniques, and covers issues of concern to women including re-entering the job market after having children

Customer Service Training 101

Author : Renee EVENSON
ISBN : 9780814438923
Genre : Business & Economics
File Size : 71. 76 MB
Format : PDF, ePub, Mobi
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Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions Speak and write effectively Listen attentively Identify needs Develop trust, establish rapport, and make customers feel valued Connect with people in person, on the phone, or via email or social media Confidently handle customer complaints And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Winning Resumes

Author : Robin Ryan
ISBN : 0471263656
Genre : Business & Economics
File Size : 26. 5 MB
Format : PDF, ePub, Docs
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A new and improved edition of the ultimate resume guide A career coach and syndicated columnist shows how to use her powerful Goldmining technique to create the most effective resume possible. This remarkable technique is a seven-step process that brings out all of the candidate's most marketable skills and accomplishments. This new edition is updated to offer even better career advice from one of the foremost authorities on job search and hiring practices, including all the newest information on the best ways job hunters can use the Internet to their advantage. Includes a list of dozens of mistakes to avoid and ways to make the resume stand out as much as possible. Also featured are tips from human resources personnel and hiring managers on key mistakes applicants make on their resumes.

Illustrated Course Guides Written Communication Soft Skills For A Digital Workplace

Author : Jeff Butterfield
ISBN : 9781337119290
Genre : Computers
File Size : 71. 87 MB
Format : PDF, Mobi
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Readers gain the professional communication skills needed for educational success and a career advantage with ILLUSTRATED COURSE GUIDES: WRITTEN COMMUNICATION - SOFT SKILLS FOR A DIGITAL WORKPLACE, 3E. Part of the popular and helpful ILLUSTRATED SOFT SKILLS SERIES, this book makes it easy to learn the written communication and other essential soft skills necessary to succeed in today’s competitive workplace. Timely information throughout this edition highlights the most important communication skills that readers require in today’s technological business world. This edition delves into the importance of effective and professional written communication -- from creating professional documentation to E-mail correspondence. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Resumes For Dummies

Author : Joyce Lain Kennedy
ISBN : 9781118024362
Genre : Business & Economics
File Size : 53. 72 MB
Format : PDF, ePub
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Raving Fans

Author : Ken Blanchard
ISBN : 9780688123161
Genre : Business & Economics
File Size : 24. 95 MB
Format : PDF, Kindle
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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Real Resumes For Financial Jobs

Author : Anne McKinney
ISBN : 1885288158
Genre : Business & Economics
File Size : 48. 1 MB
Format : PDF
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A book designed to be the best friend of those who want to enter, advance in, and change jobs in one of the hottest industries in the 21st century; finance. The best way to enter a new industry is to look and sound as though you "belong" in the field, so there are resumes to help the career-minded find their first job in the financial world. Other resumes help the financially astute professional advance in the field. You'll find job titles such as these in this book designed to help those who want to move in this hot field of opportunity: auditor, financial services consultant, investment banker, commercial banker, bookkeeper, commercial loan specialist, data entry operator, controller, chief financial officer, budget management specialist, business analyst, business services manager, accounts receivable specialist, insurance adjuster, funds transfer analyst, loan officer, mortgage consultant, real estate broker, revenue field auditor, accounting manager, staff accountant, tax auditor, teller supervisor, training operations manager...and many others!

101 Best Ways To Land A Job In Troubled Times

Author : Jay A. Block
ISBN : 9780071713511
Genre : Education
File Size : 38. 65 MB
Format : PDF, Docs
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THE PROVEN FIVE-STEP STRATEGY FOR FINDING THE JOB OF YOUR DREAMS! “If you are serious about landing a quality job quickly in today’s job market, this book will practically guarantee your success.” –Bob Burg, bestselling author of Endless Referrals and The Go-Giver “Jay Block has taken his place as one of the career coaching industry’s most innovative thinkers and contributors.” —Frank X. Fox, Executive Director, Professional Association of Résumé Writers & Career Coaches “A must-read for all job seekers in today’s highly competitive job market.” —Sherry Zylka, Associate Dean of Continuing Education and Workforce Development, Schoolcraft College (Michigan) “Jay has written a unique and highly effective book combining motivational techniques with job search innovation.” —Susan Leventhal, Manager, Professional Placement Network, Workforce One, Florida About the Book: In 101 Best Ways to Land a Job in Troubled Times, Jay Block helps you approach your job transition strategically—not as a one-time search, but as a campaign of discovery through which you’ll achieve your career objectives. Follow his easy five-step process to: Manage fear and negative emotions that impede success Carefully define clear job and career goals Create effective and high-impact self- marketing tools that make job seekers STAND OUT professionally Develop strategic, structured action plans that will become the job seeker’s GPS to their next job Take action and “enjoy the process” of landing a job in troubled times quickly and effectively Block’s proven method is the only way to truly seize control of your future, land the job you want, and earn the pay you deserve.

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