resume examples for customer service representative

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The Damn Good Resume Guide

Author : Yana Parker
ISBN : 1580084443
Genre : Business & Economics
File Size : 48. 77 MB
Format : PDF, Mobi
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Yana Parker has helped hundreds of thousands of job seekers write and refine their resumes to damn near perfection. Her resume guides have been praised for their user-friendly style and savvy advice and, rightly so, have become staples in libraries, career centers, and employment offices nationwide. Now, in this fully revised and updated edition of the best-seller, you can quickly garner resume-writing wisdom by following 10 easy steps to a damn good resume. Also included are completely new sections on formatting resumes and submitting resumes over the Internet. Here is a resume guide you can count on to help you get that resume done fast and get it done right.

Customer Service Training 101

Author : Renee EVENSON
ISBN : 9780814438923
Genre : Business & Economics
File Size : 60. 47 MB
Format : PDF, ePub, Docs
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Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions Speak and write effectively Listen attentively Identify needs Develop trust, establish rapport, and make customers feel valued Connect with people in person, on the phone, or via email or social media Confidently handle customer complaints And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Resumes For Women

Author : Eva Shaw
ISBN : 0671898884
Genre : Business & Economics
File Size : 58. 92 MB
Format : PDF, ePub
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Provides sample resumes for women in a wide range of fields, demonstrates job search techniques, and covers issues of concern to women including re-entering the job market after having children

Cover Letters For Dummies

Author : Joyce Lain Kennedy
ISBN : 9780470466827
Genre : Business & Economics
File Size : 76. 14 MB
Format : PDF, ePub, Mobi
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The Customer Rules

Author : Lee Cockerell
ISBN : 9780770435615
Genre : Business & Economics
File Size : 47. 28 MB
Format : PDF, Docs
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The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Raving Fans

Author : Ken Blanchard
ISBN : 9780688123161
Genre : Business & Economics
File Size : 77. 13 MB
Format : PDF, Kindle
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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Winning Resumes

Author : Matthew Greene
ISBN : 0452271363
Genre : Business & Economics
File Size : 26. 43 MB
Format : PDF
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Discusses how to turn a basic resume into a mini-sales presentation, offers on advice on format, style, and language, and includes sample resumes

Getting A Job Process Kit

Author : Robert H. Zedlitz
ISBN : 9780538450416
Genre : Business & Economics
File Size : 55. 25 MB
Format : PDF, Kindle
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GETTING A JOB: PROCESS KIT, Sixth Edition, a step-by-step guide to help students find and get the job they want, is now better than ever! This up-to-date, hands-on simulation shows students how to identify and match personal skills with job interests, prepare a resume and keep it updated, and research jobs and companies using the Internet and other sources. The simulation begins with a fun and helpful self-assessment, which students then use to research and explore suitable career options. For additional support, the kit reviews the employment process, provides worksheets and advice to boost students’ confidence when pursuing employment, and outlines a graceful way to leave a job. An updated RESUME GENERATOR CD, included with each simulation, helps students easily prepare personalized, professional resumes and other employment documents, which they can organize and store in a provided resume cover and employment portfolio. Students can also use the CD to create a personal profile for the job search or review numerous sample employment documents, including resumes and cover letters with correct content and formatting. In addition, the CD includes helpful tips on how to develop a winning resume, what type of cover letter to use and when, action words that sell, and other employment documents to help ease the job search process. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

101 Best Resumes To Sell Yourself

Author : Jay A. Block
ISBN : 0071385525
Genre : Business & Economics
File Size : 54. 10 MB
Format : PDF, Mobi
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Explains how to organize information on employment history, education, and skills into a resume that effectively markets a person's abilities, and includes sample resumes for jobseekers in a variety of fields.

How To Write A Resume

Author : Elza Dinwiddie-Boyd
ISBN : 0681410477
Genre : Business & Economics
File Size : 85. 74 MB
Format : PDF
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