resume skills examples customer service

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Resumes For Women

Author : Eva Shaw
ISBN : 0671898884
Genre : Business & Economics
File Size : 78. 17 MB
Format : PDF
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Provides sample resumes for women in a wide range of fields, demonstrates job search techniques, and covers issues of concern to women including re-entering the job market after having children

Resumes That Knock Em Dead

Author : Martin John Yate
ISBN : 1580627943
Genre : Business & Economics
File Size : 22. 95 MB
Format : PDF, ePub
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Offers advice on preparing effective resumes, includes real-life examples, and provides instruction on creating an electronic resume.

The Damn Good Resume Guide

Author : Yana Parker
ISBN : 1580084443
Genre : Business & Economics
File Size : 39. 64 MB
Format : PDF
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Yana Parker has helped hundreds of thousands of job seekers write and refine their resumes to damn near perfection. Her resume guides have been praised for their user-friendly style and savvy advice and, rightly so, have become staples in libraries, career centers, and employment offices nationwide. Now, in this fully revised and updated edition of the best-seller, you can quickly garner resume-writing wisdom by following 10 easy steps to a damn good resume. Also included are completely new sections on formatting resumes and submitting resumes over the Internet. Here is a resume guide you can count on to help you get that resume done fast and get it done right.

Real Resumes For Customer Service Jobs

Author : Anne McKinney
ISBN : 1885288441
Genre : Business & Economics
File Size : 71. 35 MB
Format : PDF, Docs
Download : 129
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Getting jobs in the customer service field will be easier with this book which gives nearly a hundred sample resumes along with the cover letters that introduced the resumes to potential employers. Those who seek employment in any industry will find valuable advice in this book. If you are restructuring or revising your resume, you will find the help you need when you discover this book which focuses on the language and employment history of folks in the customer service business. The book was created based on the experiences of hundreds of job hunters over a 10-year period. Learn how successful people in the customer service field presented themselves to potential employers!

Customer Service Training 101

Author : Renee EVENSON
ISBN : 9780814438923
Genre : Business & Economics
File Size : 59. 88 MB
Format : PDF, ePub, Mobi
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Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions Speak and write effectively Listen attentively Identify needs Develop trust, establish rapport, and make customers feel valued Connect with people in person, on the phone, or via email or social media Confidently handle customer complaints And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Be Your Customer S Hero

Author : Adam Toporek
ISBN : 9780814449066
Genre : Business & Economics
File Size : 20. 14 MB
Format : PDF, Kindle
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Read : 477

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On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: * Achieve the mindset required for Hero-Class(TM) service * Understand the customer's expectations-and exceed them * Develop powerful communication skills * Avoid the seven triggers guaranteed to set customers off * Handle difficult and even irrational customers with ease * Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.

Raving Fans

Author : Ken Blanchard
ISBN : 9780688123161
Genre : Business & Economics
File Size : 35. 64 MB
Format : PDF, ePub, Docs
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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

101 Best Ways To Land A Job In Troubled Times

Author : Jay A. Block
ISBN : 9780071713511
Genre : Education
File Size : 32. 62 MB
Format : PDF
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THE PROVEN FIVE-STEP STRATEGY FOR FINDING THE JOB OF YOUR DREAMS! “If you are serious about landing a quality job quickly in today’s job market, this book will practically guarantee your success.” –Bob Burg, bestselling author of Endless Referrals and The Go-Giver “Jay Block has taken his place as one of the career coaching industry’s most innovative thinkers and contributors.” —Frank X. Fox, Executive Director, Professional Association of Résumé Writers & Career Coaches “A must-read for all job seekers in today’s highly competitive job market.” —Sherry Zylka, Associate Dean of Continuing Education and Workforce Development, Schoolcraft College (Michigan) “Jay has written a unique and highly effective book combining motivational techniques with job search innovation.” —Susan Leventhal, Manager, Professional Placement Network, Workforce One, Florida About the Book: In 101 Best Ways to Land a Job in Troubled Times, Jay Block helps you approach your job transition strategically—not as a one-time search, but as a campaign of discovery through which you’ll achieve your career objectives. Follow his easy five-step process to: Manage fear and negative emotions that impede success Carefully define clear job and career goals Create effective and high-impact self- marketing tools that make job seekers STAND OUT professionally Develop strategic, structured action plans that will become the job seeker’s GPS to their next job Take action and “enjoy the process” of landing a job in troubled times quickly and effectively Block’s proven method is the only way to truly seize control of your future, land the job you want, and earn the pay you deserve.

The Hard Truth About Soft Skills

Author : Peggy Klaus
ISBN : 9780061843549
Genre : Business & Economics
File Size : 41. 89 MB
Format : PDF, Mobi
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What's the hard truth? Soft skills get little respect but will make or break your career. Master your soft skills and really get ahead at work! Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren't getting where they want to go. It's rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In The Hard Truth About Soft Skills Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum. She shows how to: manage your workload handle the critics develop and promote your personal brand navigate office politics lead the troops and much more! Klaus reveals why soft skills are often ignored, while bringing their importance to life in her trademark style—straightforward, humorous, and motivating. Perfect for readers at all professional stages—from those who are just starting out to seasoned executives—this book is essential reading for anyone who wants to take his or her career to the next level.

Seven Steps To Mastering Business Analysis

Author : Barbara A. Carkenord
ISBN : 9781604270075
Genre : Business & Economics
File Size : 72. 22 MB
Format : PDF, ePub
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"This book provides a "how to" approach to mastering business analysis work. It will help build the skill sets of new analysts and all those currently doing analysis work, from project managers to project team members such as systems analysts, product managers and business development professionals, to the experienced business analyst. It also covers the tasks and knowledge areas for the new 2008 v.2 of The Guide to the Business Analysis Body of Knowledge (BABOK) and will help prepare business analysts for the HBA CBAP certification exam."--BOOK JACKET.

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